Chuck E. Cheese

It would have been better if they would have had the Chiefs game on. I had to leave my grandson's party to go next door to watch the play off game at Comcast.

The service took forever and there was no politeness from staff. It's supposed to be a fun time and excitement. I took my 7 year old and girlfriend spent 100 dollars and didn't get good service from staff no joy from people being there. Games weren't reading our card right but no one cared. Our first experience wasn't very good.

We went at 3 in the afternoon was not busy at all. Our cashier was super friendly and my grandson loved running around playing the games. We used a online coupon for the playtime cards and it was the perfect price for the perfect amount of time we spent there. The salad bar was super fresh and the pizza was delicious! Whole family had fun being a kid again!

Its chuck e cheese, my kids love it. I like it because they love it, but I dont go to chuck e cheese to have the employees be respectful or nice or caring about kids... most just look at u .. they might point to something when u ask.. i have accepted the terrible customer service. I just pray the never have jobs at a daycare where they are unsupervised with kids.

Ok my family and I decided to have a last minute birthday party at this location we had maybe 8 kids with us one whom never been to chuckie cheese before (birthday girl) excited with glee as if she was meeting mrs Michele Obama herself ....chucke comes out and waves 5 times to the other happy to see a rat kids and keeps walking past them like it was totally disgusted by children my opinion but I could not help but to notice how uninterested the costume wearer was ....I am not exaggerating when I say chuckee killed my excited my inner child experience was ruined as a customer for many years don’t put the costume on if the person inside doesn’t interact with the children btw it was on a Wednesday but the pizza was hot and the bathrooms were clean that’s why I put 3 starz yes I know I spelled chucky 3 now 4 different ways isn’t America great✌🏾

It's a good safe place where you can bring your kids for a evening. They have off duty police officers which in my opinion makes me more comfortable bringing my kids to play there. Friendly staff and good deals However, when its peak hours its BUSY! Super crowded but other than that a good visit

My granddaughter had a birthday 🎉 there today and the young guy that assisted are table was so helpful and I'm point that we have him a tip for going over and beyond to make sure we didn't need for anything and I mean anything even down to lighting the cake and cutting it🤗

We enjoy the party room . Plenty of room. Our host was very nice.

All the games worked. We Chucky was nice to the children. Looked like on staff. Waiting for check out

Not only were they not prepared when we got there so the party started late, but our 'hosts' was kinda pushy and not really any help so what was paid for in this party package?? This location used to b the best and friendliest... now it seemed like they didnt care. I may not return. Main event is just as good for the price

Cleaner than I remember (I hadn't been there in years). I like their policy for leaving with children to be sure children are safely going home with the right people. The man at the toy ticket counter told me I had to insert over 100 individual tickets into the ticket counter myself and that it would take him longer to just count them... The scan cards on bungee bracelets is a GENIUS idea instead of coins. Then some fun things not working was disappointing. Overall it was a good experience.

We had a blast pizza was good and fresh

My picture won’t upload but last night was disgusting I’ve been to this location multiple times in the past it has never been this dirty & trifling, I mean the salad bar was unpleasing to look at, just to give an example, don’t know if it was a shift thing or what because normally in the past it has always been during the day hrs that I visit The front cashier had very good customer service, & the pizza was fresh, hot, so I’ll be nice & keep it short

I had a great time here with my family. The staff was really nice.

Very good and fun. For the kids stressful trying to keep an eye out on your child

My great grandchildren love this place but it's too noisy for me.

Not the best visit to Chuck E Cheese. Customer service was lacking today, and that hasn't been the case in the past. It took three visits, over a 14- minute span, to the front desk to resolve an issue with lost credits in a machine for two children, ages four and nine years. The young worker literally said, (about the manager, I assume) "He said to tell you he'd get around to it." #seriously? Customer service was not on the menu at Chuck E Cheese in Independence today. 😕

Our host was great . When you walked in it had a odor . The night before I stopped in to count how many tables I had and the floors were disgusting. The day of the party, the guy I’m the chuckee cheese costume was a bit stand offish towards my daughter When she would approach him but not the same towards other children. when my aunts spoke about it to I guess the “ manager “ he brushed it off and said “ the guy in the costume is an African American “ any ways them when it came time to cash my daughters tix out , the young guy that was behind the counter was not friendly and seemed a bit annoyed ! If you apply for a job at a children’s amusement park or gaming facility you need to have people skills and able to tolerate children!! Would I go back ? No.!Was the party expensive? Surprisingly no Host? Nice and very helpful.

I like that they removed tokens and use a card now. Easier to kee track of. Might as well find a way to apply tickets back to the cards and be done with those too. I miss the animatronic live bands though!

I think this is extremely overpriced.the kids get 500 tickets and go home with bubble gum. There are no coupons anymore and now they've taken away the Wednesday all you can play pass. We won't be coming very often. The actual taste of the food and salad bar have improved. WAY to expensive for family fun. We prefer Main Event. Bring back coupons!

I stop at Chuck E. Cheese , because my daughter had a accident . The manager walk up , didn’t even greet us . So I ask if it’s okay for me too use the restroom , my daughter had a accident . All I got was “ is that what you came for ? To use the restroom ?” I said yes , she had accident I’m sorry . Rude as hell just stamp our hands , and look at us . When I was leaving , I saw him again. I said thank you , all I got was a dead look ! Never coming to this Chuck E. Cheese again !!!

I LOVE TAKING MY NEICES AND NEPHEWS HERE ON THEIR BIRTHDAYS,AND I JUST GET A KICK OUT OF THEM HAVING A BLAST.IT IS SOOO MUCH FUN.

The staff really ignore the customer, so maybe you should work very hard on Customer service

Staff was awesome and we had a great time!

In the middle of a pandemic, the management decided it would be a great idea to hang up flyers at my apartment complex. There are SEVERAL ethical issues with this. 1) We are approaching a stay-at-home order. I realize restaurants are essential, and will struggle in the next few months, but this is careless. My neighbor will be 87 tomorrow, and who know where the person who hunt these up have been. 2) My apartment complex has a strict “No Solicitation” policy. 3) They didn’t even care enough to put the phone number or address on the flyer.

Not as fun going as an adult lol but speaking objectively it's great. They seem to keep up on cleaning and they're pretty organized. The security is my favorite thing...giving child and parent matching black-light stamps to ensure your kid only leaves with you

I just don't see enough sanitary procedures

Was invited for a birthday party. The young girl working the party was great. At one point myself and the parent that paid for the party went to thr front register to order a drink. After waiting 5 minutes and no one coming up, we were told by the young man stamping hands that we just needed to wait and learn to be patient. Never saw anyone so i went back to the table.Then when my kid went to cash out his tickets at the desk for prizes, the young lady clearly had an attitude and my son had to say what he wanted three times before she even acknowledged him speaking. And no there wasnt anyone else at the counter. Glad i didnt pay for this experience or i would have demanded my money back

My son loves this place and I love the safety of not having to worry about my leaving it being taken.

My son loves this place. Always clean and funny.

Our party didn't go so well so they offered to replace things to make it better so I'd have to give this place a high rating Love's fun games for the kids my son had a good time I will update this after we go back

Its pretty good but their aren't as many games as Dave and buster's arcade. But ot is really good if you are on a budget!

We usually go to Overland Park and have never been disappointed. When they postponed the Royals game tonight, we went to Indepence. Food was mediocre at best. 2 stars only because my grandson had a great time playing the games.

Pizza was horrible, kids had fun.

Terrible. Took my 5 year old for his birthday and it was ruined by some wanna be gangsters trying to fight one another. Management handled it great, offered 75% discount. Security was an off duty police officer by himself. He was professional but needed help in my opinion. Thug to security ratio was pretty low. Won't ever go back.

Delicious pizza surprisingly prices higher but child had blast

My kids like going here. It’s clean and the games are fun, but they need more staff and the food is always cold. We ordered pizza, salad bar, mozzarella sticks and pretzels bites on 2 different visits. It took a good 25 min to get our food, which would be fine if it was hot and freshly made. The pizza and pretzel bites were just kinda warm, the mozzarella sticks cheese weren’t even melted. I don’t know if it is because they don’t want kids to get burnt eating the food, but that should be the parents responsibility. I want hot food. The salad bar wasn’t ready for another 30min because they are so short staffed. The poor lady taking orders was also trying to get the salad bar ready. Once it was up and going the salad bar was great!

Great for kids, noisy. Food is pricey.

Its ok.....way to crowded. The food is over priced.

If they could only get a hand on keeping the smells from the restrooms down it wouldn't be too bad. We attended a birthday party and the poor parents got stuck with the party tables closest to the restrooms and the smell was potent. I get it's a public restroom but they do make things to freshen up the air.

The employees were nice, friendly and very helpful. We can't wait to go back. The one on 39th Street in Independence.

This was my first experience at the Chuck E. Cheese in this location. Not bad at all I would definitely recommend it for a childrens party. The kids had a blast and the pricing was fair though the food was a little skeet(very little) but overall good experience - The C in Comedy

We went for our sons birthday and we had a wonderful experience with the staff. They were very caring and understanding for the lack of birthday guests we had. I cant remember the girls name that took care of us but she was amazing and I would highly recommend this location to anyone.

It's a pretty nice location love how they use swipe cards now

Fast abd friendly check in and of course lots of fun for the kids. Some games not working

Really Fun Enjoyable Place For You're Kids To Go To Have A Good Time.

Arived not even 5 min there fight broke out security guy did a great job though

Went for a birthday party. My child had enough tickets for 3 airheads and several of the small tootsie roll like candies. The employee handed her the airheads. We asked for the other candies because she had enough tickets for them. The employee handed her a tiny plastic spider that she didn't ask for. He said, "that's enough, you're good." We didn't stay and argue over candies, but to a child this is highly unfair. It took a lot of coins and game play and she didn't get what she earned.

My husband and I took the kids here for mothers day. My one and two year old. They had so much fun!! They met Chuck E. Himself twice. The prices aren't bad it can be fun for children and adults. We had a pizza and it was delicious as well. It's the second time there and we will continue to go there more. Cheap fun indoors, great for a rainy day, the whole family can enjoy.

Successful night at Chuck e. Cheese! A fight didn't break out!